We are happy to gift wrap your order upon request.
Please email hello@sweetananas.com as soon as possible after placing your order and include your order number. You may also let us know whether you would like a short gift message included.
We will gladly accommodate gift-wrapping requests whenever possible. Requests received after an order has entered processing or shipped may not be able to be added.
Most domestic orders are prepared for shipment within 1–5 business days, excluding weekends, holidays, and pre-order items.
When an order contains a pre-order item, the full order will generally ship once all items are available. To receive in-stock items sooner, please place them in a separate order.
During holidays, promotions, or periods of high order volume, processing may take a little longer. If we expect a significant delay, we will contact you using the email address provided at checkout.
Delivery times begin after your order has shipped and are determined by the carrier.
Need your order by a particular date? Please contact us at hello@sweetananas.com before placing your order. We will gladly let you know whether the timing appears possible, although delivery dates cannot be guaranteed.
We can ship to PO Boxes using USPS standard shipping.
Please select an available standard shipping option at checkout and enter the complete PO Box address.
Most international orders are prepared for shipment within 4–8 business days, excluding weekends, holidays, and pre-order items.
When an order contains a pre-order item, the full order will generally ship once all items are available.
International delivery times vary by destination, carrier, customs processing, and local postal services. Customs delays are outside the control of Sweet Ananas.
During holidays, promotions, or periods of high order volume, processing may take a little longer. If we expect a significant delay before shipment, we will contact you by email.
International shipping charges are calculated at checkout based on the destination and available delivery service.
International orders may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country or carrier.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Sweet Ananas cannot predict or control these fees. For more information, please contact your local customs authority before placing an order.
International tracking may update less frequently while a package is moving between countries or being processed by customs.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take up to 3–4 business days to appear after your tracking number is provided.
A “pre-shipment” status usually means the shipping label has been created and your order is still being prepared. Tracking will update once the carrier receives and scans the package.
Please inspect your order when it arrives.
If your package or its contents appear damaged, contact us promptly at hello@sweetananas.com and include:
Please keep all packaging materials and damaged items while the matter is being reviewed.
Once a package has been accepted by the carrier, delivery delays, loss, and transit damage may be outside our direct control. Even so, we will do our best to help you review the available tracking information and determine the appropriate next steps with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your building’s reception area, and the carrier.
For international orders, carrier and customs delays may be outside our control, but we will gladly help review the available tracking information.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order. If you notice an error, contact us as soon as possible at hello@sweetananas.com.
We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.
A package may be returned to Sweet Ananas because of:
If a package is returned to us, we will contact you after it has been received and reviewed.
Original shipping charges, return-to-sender fees, customs charges, or additional shipping costs may be deducted from a refund or charged before the package is sent again, where permitted.
Personalized items, final-sale items, and certain shipping charges may be nonrefundable according to our Return Policy.