We hope you love your Sweet Ananas purchase. If for any reason you are not completely satisfied, eligible items may be returned in accordance with the policy below.
You have 14 days from the date your order is delivered to request a return. Return requests received after this period may not be accepted, except in exceptional circumstances approved by Sweet Ananas.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and undamaged, with all original tags attached and in its original packaging. Items showing signs of wear, washing, stains, odors, pet hair, damage, alteration, or other signs of use may not be accepted.
You will also need your receipt or other proof of purchase.
To request a return, please contact us at hello@sweetananas.com. If your return is accepted, we will provide return instructions and the appropriate return address.
Returns should be sent to:
Sweet Ananas
6510 E Spring St, Suite 735
Long Beach, CA 90815
Please do not send an item back without first contacting us. Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs for standard returns unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as Sweet Ananas cannot be responsible for return packages that are lost or damaged in transit.
Sweet Ananas does not charge a restocking fee for eligible returns.
Original shipping charges are non-refundable, except when a return results from an error by Sweet Ananas or the item arrived defective or damaged.
For any questions regarding a return, please contact us at hello@sweetananas.com.
Please inspect your order when it arrives. If your item is defective or damaged, or you received an incorrect item, please contact us as soon as possible so we can evaluate the issue and make it right.
Please include your order number, a description of the issue, and photographs of the item and packaging when applicable.
If we determine that an item arrived damaged, defective, or incorrect, Sweet Ananas will provide appropriate instructions for replacement, return, or refund and will cover applicable return shipping costs.
Certain items cannot be returned, including:
If you are unsure whether your item is eligible for return, please contact us before sending it back.
We do not process direct exchanges at this time. The fastest way to receive a different item is to return the item you have in accordance with this policy and, once your return is accepted, place a separate order for the new item.
If you need to cancel or change an order, please contact us as soon as possible at hello@sweetananas.com.
We will do our best to accommodate your request; however, once an order has entered processing or has shipped, we may not be able to cancel or modify it. If the order has already shipped, the applicable return policy will apply.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the eligible refund amount will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.
Original shipping charges are not refundable unless otherwise stated in this policy or required by applicable law.
If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at hello@sweetananas.com.